MAINTENANCE AGREEMENT TERMS AND CONDITIONS
 

A.      GENERAL TERMS AND CONDITIONS


1.     Maintenance charges are payable in advance. In addition  to  the annual charges , any local taxes, such as         sales tax etc.  may be  levied at the time of signing the contract may be charged  at actual if applicable.

2.     This agreement is  initially for a  period  of  one  year commencing  from the date of payment of         maintenance  charges.  

3.      No work shall be undertaken  on  Sunday,  Safal  Computer Systems  holiday  and beyond office hours of          company  except  by prior  arrangement and at additional charge to the customer on  a "Per Call Basis" at          the standard rates currently in effect then.

4.      Safal Computer Systems shall provide the following services:

         Preventive maintenance based on the specific need of each unit  of  the  equipment as determined  by          company  ,  including fabrication,    necessary   adjustments   and   replacement    of unserviceable minor          parts. Unscheduled on-site remedial maintenance, on request  for repairing   functions   including          reasonable   replacement   of unserviceable  parts.  The parts replaced will be  new  parts  or parts          equivalent  to new in performance. These  parts  shall  be furnished on an exchange basis. The removed          parts will become the property of Safal Computer Systems.

5.      During  the period of maintenance agreement  the  machine will  not be relocated (or) transported without          permission  from Safal Computer Systems, And on such condition company reserve its right to terminate          this agreement forthwith. On such termination, Company  shall have no obligation or liabilities arising  out          of this agreement and the customer shall have no right to claim  any refund or compensation.

6.      The  customer  shall  provide full  and  free  access  to machines to provide service thereon.

7.      The  obligation  of Safal  Computer  Systems  under  this agreement excludes.

              Any major upgrading of the machine.

              Any major failure of Hard Disks and monitor picture tubes.

              Any   work   external  to  the  machines,   such   as maintenance of non Safal Computer Systems               attachment, accessories etc.

              Repair  of  malfunction or damage  due  to  accident, transportation,  neglect, failure  due  to  use  of               non-standard  electrical  power,  air-conditioning  or  parts,  Works  due   to alteration  in  machines               by persons other  than  Safal  Computer Systems personnel.                               

8.      This  document  constitutes  the  complete  and   exclusive statement  of  this  agreement between  the          customer  and  Safal Computer  Systems  and this agreement  supersedes  all  proposals written or oral          and all other communications and prior agreements between  the parties and relating to the subject matter          of this agreement signed by both parties.

B.      TECHNICAL TERMS AND CONDITIONS


1.      NCAMC shall not cover the replacement of components  or  parts but will be limited to preventive and          diagnostic calls meant  for the repair of the machines.

2.      Under  NCAMC  the cost of replacement of parts  or  components needed  for repairs shall be borne by the          customer at actual.  An estimate of such cost will be provided by Safal Computer Systems.  The customer          is free to by these parts or components himself  and make  it  available to Safal Computer Systems or  may          ask  Safal Computer Systems to arrange for these procurements.

         Under  the  NCAMC  Safal Computer Systems  may  replace  minor components to repair the machine          without any cost to the customer at its own discretion.

3.      Safal  Computer Systems is not responsible for  any  machine problem  such as machine hanging, slow          speed due  to  Software's, Virus  problem and any major failure of Hard  disk  drive, monitor picture tubes          and Printer Heads.

4.      Safal Computer Systems engineer may be allowed to  take  the faulty component to the Test and Repair          Center for due repairs if the need arise.

5.      Equipment  which have crossed the MTBF  (Mean  Time  Between Failure) shall not be considered  for AMC.

6.      Safal Computer Systems will provide Preventive  Maintenance Service call every month.