TERMS & CONDITIONS – WWW.SAFALTECH.COM
- INFORMATION WE COLLECT?
SafalTech.com is an online e-commerce website designed to provide an easy way for our customers to get technical support and shop our services online. We collect information from you when you register on our site, place an order, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your : name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously. Credit Card details are required only while accepting payments after service.When ordering or registering on our site, as appropriate, you may be asked to enter your : name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously. Credit Card details are required only while accepting payments after service / support has been provided
1.2 ALL PURCHASES ARE FINAL, NON-CANCELABLE AND NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE APPLICABLE RETURNS POLICY.
- HOW SECURE YOU ARE ?
2.1 Any prices, quotations and descriptions made or referred to on this Site are subject to availability, do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order (as described below).
2.2 SafalTech assures you that the services are fully secure in case of remote desktop support.
2.3 An order submitted by you constitutes an offer by you to us to purchase Products or Services on these Terms and is subject to our subsequent acceptance.
2.4 Prior to such acceptance, an automatic e-mail acknowledgement of your order may be generated. Please note that any such automatic acknowledgement does not constitute a formal acceptance of your order.
2.5 Our acceptance of your order takes effect and the contract concluded at the point where such offer is expressly accepted by us dispatching your order/commencing Services and accepting your RTGS/NEFT/Cheque/Credit card or other payment (“ACCEPTANCE“).
2.6 We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period after Acceptance. We may be able to provide you with copies on written request; however you must make sure you print a copy of all such documents and these Terms for your own records.
2.7 We recommend that while you are online and on call with our engineers working on the remote desktop session, you can see the movement of mouse and the commands we enter, we never need to copy any kind of data from your machines to ours. We would also recommend that you don’t relay the passwords to the engineers and enter the same as and when prompted by our engineers. We never store your credit card numbers and codes, you are requested never to relay your credit card numbers to our engineers, we don’t need it to solve your computer problems. If someone asks you for the same under the name of our organization, please report the matter to email@example.com
- PROTECTING YOUR INFORMATION
3.1 We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information
3.2 We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
3.4 No warranty, commitment or any other obligation should ever be assumed by you on our behalf or on behalf of a Product manufacturer, licensor or supplier without our express prior written consent.
3.5 We only save the information of our customers,We do not keep the information of anyone who is not our customer for future reference.If you have any questions ,you can write us on firstname.lastname@example.org or call us directly on +91-044-4260 1745 & 4260 1746
3.6 If you have any queries regarding the privacy policies ,you can write us on email@example.com or call us directly on +91-044-4260 1745 & 4260 1746.
- PRICE AND TERMS OF PAYMENT
4.1 Prices payable for Products or Services are those in effect at the time of dispatch or delivery, unless otherwise expressly agreed. Prices may be indicated on the Site or an order acknowledgement but the authoritative price in the event of any discrepancy, is the price that is notified to you on our Acceptance. TNVAT / CST / Service Tax will be applicable extra.
4.2 We have the right at any time prior to our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labor or the increase or imposition of any vat, service tax or other levy and any variation in rates. We also reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfillment of the order, you acknowledge that the Product or Service will be provided in accordance with such revised description or corrected price.
4.3 Payment shall be made prior to delivery and by such methods as are indicated on the Site (and not by any other means unless we have given our prior agreement)
4.4 We will charge credit or debit cards on dispatch of the Product or commencement of Services. We reserve the right to verify credit or debit card payments prior to Acceptance. 4.7 Where the payment is invoiced, each invoice shall be due on and made in full within thirty (30) days of the date of relevant invoice. If at any time you fail to pay any amount due on the relevant due date, we may by notice declare all invoiced amounts unpaid at that date to be immediately due and payable. 4.8 No counterclaim or set-off may be deducted from any payment due without our written consent. We may also take action against you for the price of Products at any time after payment has become due even though property in those Products may not yet have passed to you.
5.1 If you commit an act of bankruptcy or enter into a deed of arrangement with creditors or a court order for winding-up is made against you or you take or suffer any similar action in consequence of debt or we have cause to believe that you are unable to pay your debts as they fall due; or you fail to pay any amount by the due date or breach any of these Terms then, without prejudice to any of our other rights, we may:-
- 5.1.1 stop any Service in transit; and/or
- 5.1.2 suspend further Service deliveries; and/or
- 5.1.3 stop or suspend provision of Services; and/or
- 5.1.4 by written notice to terminate your order and all or any other contracts between us and you.
- THIRD PARTY LINKS
6.1 As and when required, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
8.1 Where any Product supplied is or includes software (“SOFTWARE“), this Software is licensed by the relevant licensor/owner subject to the relevant end-user license agreement or other license terms included with Software (“LICENSE TERMS“) and/or the Product. In addition:
- 8.1.1 Such Software may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, reverse engineered or combined with any other software, save to the extent that
- (i) this is permitted in the License Terms, or
- (ii) applicable law expressly mandates such a right which cannot legally be excluded by contract.
- 8.1.2 Except to the extent expressly provided by us in writing or under relevant License Terms, Software is provided ‘as is’ without any warranties, terms or conditions as to quality, fitness for purpose, performance or correspondence with description and we do not offer any warranties or guarantees in relation to Software installation, configuration or error/defect correction. You are advised to refer to any License Terms with regards to determining your rights against a manufacturer, licensor or supplier of the Software.
8.1 Any notice or other communications in relation to our contract may be given by sending the same by hand delivery, pre-paid post, fax or e-mail to the latest address and contact that one party has notified in writing to the other. This will also be the address for service of legal proceedings in the manner prescribed by law. Except as set out above in relation to cancellation of consumer orders, such notices or communications (where properly addressed) shall be considered received:
- 8.1.1 In relation to hand delivery, on the date of delivery at the relevant address (or, if this is not a working date, the first working date thereafter);
- 8.1.2 If posted, 5 working days after the date of posting;
- 13.1.3 If by fax, on the date of the transmission as evidenced by a successful transmission contact report (or, if this is not a working date, the first working date thereafter).
- 8.1.4 If sent by email, on the earliest of
- (i) the email being acknowledged by the recipient as received;
- (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or
- (iii) the expiry of 48 hours after transmission, provided that the sender has not received notification of unsuccessful transmission.
9.1 Because we value your privacy we have taken the necessary precautions to be in compliance with the Indian IT Acts. We therefore will not distribute your personal information to outside parties without your consent.
9.2 We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
- 9.2.1 Our website, products and services are all directed to people who are at least 13 years old or older.
- GOVERNING LAW
10.1 The construction validity and performance of these Terms shall be governed by the Chennai Jurisdiction in the event of legal proceedings arising from any dispute;
10.2 The language of any dispute resolution procedure or any proceedings will be in English/Tamil.